Refund policy

We want you to love your purchase, but if you’re not completely satisfied, we’re here to help.

Returns

We offer a 15-day return policy, meaning you have 15 days after receiving your item to request a return, provided the merchandise is unopened and in its original condition.

• Return Shipping: UPS is our preferred shipping carrier for returns. While we do not cover return shipping costs, we will cover the shipping fee for exchanges.
• Refund Amount: Refunds apply only to the cost of the returned item and do not include original shipping fees.

To initiate a return, contact us at info@aromasdeloft.com. We’ll provide detailed instructions on how and where to send your package. Returns sent without prior authorization will not be accepted.

For any questions regarding returns, feel free to email us at info@aromasdeloft.com.

Damages & Issues

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately so we can assess the issue and make it right.

Non-Returnable Items

Unfortunately, we do not accept returns on sale items.

Exchanges

To receive a different item, the fastest method is to return your original item first. Once your return is approved, you can place a new order for your desired product.

Refunds

Once we receive and inspect your return, we’ll notify you regarding approval or denial of your refund.

• Approved Refunds: You’ll be automatically refunded via your original payment method.
• Processing Time: Refunds typically take 7-10 business days to be processed by your bank or credit card company.